Client Charter
Client Charter
Kedah Regional Development Authority (KEDA)
People Development
Hardcore Poor Housing Project (PPRT)
3 MONTHS (NEW BUILD) / 1 MONTH (REPAIR)
Upon issuance of the Letter of Acceptance (SST).
Upon issuance of the Letter of Acceptance (SST).
Infrastructure
Rural Link Road Project (JPD)
NOT EXCEEDING 2 MONTHS
From the date of site possession.
From the date of site possession.
Social Amenities
Social Amenity Project (PAMS)
NOT EXCEEDING 6 MONTHS
From the date of site possession.
From the date of site possession.
Education
Skills Certificate & Diploma Accreditation (SKM/DKM)
12 MONTHS (SKM) / 24 MONTHS (DKM)
Minimum course duration for Kolej KEDA students.
Minimum course duration for Kolej KEDA students.
Finance
Electronic Payment to Suppliers
WITHIN 14 DAYS
From the date complete documents are received.
From the date complete documents are received.
Public Complaints
Public Complaint Feedback
5 WORKING DAYS
Initial feedback provided after complete complaint is received.
Initial feedback provided after complete complaint is received.
Premises & Industry
Premises & Industrial Lot Rental Status
21 WORKING DAYS
From the date complete application is received.
From the date complete application is received.
***Note: The KEDA Client Charter was amended on 20 March 2023.
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