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Achievement Client Charter

Client Charter Achievement

KEDA Service Performance Report (2025)

Housing (PPRT)
ACHIEVED

Completion of PPRT Projects within the stipulated period (3 Months / 1 Month)

Performance: 100%

Infrastructure
ACHIEVED

Completion of JPD/PAMS Projects within 2-6 months

Performance: 98.5%

Finance
ACHIEVED

Electronic payments to suppliers within 14 days

Performance: 100%

Complaints
ACHIEVED

Feedback on public complaints within 5 working days

Performance: 100%

Our commitment is our priority. This report is updated regularly to ensure the highest quality of service.